We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, or if you would like to return unused or unopened products, please follow the guidelines below to ensure your replacement or refund.
We do not accept returns of opened or used products for any other reason. We would like to clarify that we do not issue refunds based on reports of allergic reactions or sensitivities to our products. This is due to the individual nature of allergies and sensitivities. Please review all ingredients prior to purchase and consumption. We appreciate your understanding regarding this matter.
- Notify customer service via email (info@longnaturalhealth) or phone (303) 845-1827, within 7 business days to initiate a return or a replacement.
- Replacements and returns only offered for orders shipped within the USA. (Unfortunately, we cannot accept returns for products sold internationally.)
- Customers are responsible for the return shipping fees and for sending the products according to the specifications given when the return is authorized by our Customer Service team. Refunds do not include original shipping costs to customer.
- You Must Communicate with Customer Service Before Returning Items. We will provide you with instructions for how and where to send your return.
Long Natural Health is not responsible for lost, stolen, damaged, or undelivered mail that is not the fault of our fulfillment and shipping. By agreeing to the terms and conditions the customer assumes full responsibility for choosing their shipping method, providing a proper address, and for claiming the package on their end. Long Natural Health will do everything we can to help resolve any issues that arise.
International Orders: The customer is responsible for taxes and duties to be paid in your country. We will not be giving refunds for any international orders that are returned to us for any reason. Please choose your shipping method according to your situation and needs. Please also check with your country's customs regulations before placing an order with Long Natural Health.
See our Shipping Rates and Policies