We stand behind our products 100% ~ your complete satisfaction is our goal!
US Orders: 1-2 business days
International Orders: 1-7 business days
LNH does not ship on weekends or U.S. holidays
PLEASE NOTE: Long Natural Health is not responsible for lost, stolen, damaged, returned or undelivered mail. For international orders, it is the customer's responsibility to confirm customs regulations for their country prior to placing an order.
Orders shipped inside the continental US, Alaska, Hawaii + US Territories
Ground Shipping on US orders:
FREE ground shipping on all U.S. orders + $100.00 (USD)
$6.95 flat rate ground shipping fee for U.S. orders under $100 (USD)
Subscribe + Save orders ship for FREE* first S+S order placed under $100 is charged $6.95
First Class shipping (lowest shipping rate available) is not insured for lost, damaged or undeliverable packages.
Expedited Shipping on US orders:
USPS Priority Shipping orders are insured for lost or damaged order, but does not guarantee a delivery time, only an estimation.
For insured shipments and guaranteed delivery times, select:
USPS Express, or
UPS Ground Shipping
For orders shipped during the summer or to hot climates, and for heat sensitive items (including oils and probiotics), please select:
USPS Express, or
UPS Ground Shipping
Domestic Processing + Shipping Times:
|
Carrier & Service |
Order Processing |
Delivery Time |
|
USPS First Class |
1-2 Business Days |
3-7+ Business Days |
|
USPS Priority |
1-2 Business Days |
2-3+ Business Days |
|
USPS Priority Express |
1-2 Business Days |
1-2 Business Days |
|
|
|
|
If your order is taking longer than expected to deliver, please contact the carrier for details
DDP/DDU Orders shipped outside the continental US, Alaska, Hawaii + US Territories
Free shipping on orders +$100 (USD) is not available for international orders.
*International customers must confirm their order is allowed by customs in their country. Long Natural Health is not responsible for undeliverable packages due to customs regulations.
To save on shipping costs, please consider placing a larger order (most of our products, including Progest-E, have a shelf life of 2-3 years).
To view all shipping carriers & rates:
1. place order items in the cart
2. proceed to checkout
3. enter shipping address
4. available shipping rates will be displayed
LNH recommends using DHL Express Services if an order is within a certain time frame, as those services are guaranteed by the carrier.
Once orders are transferred to the International Shipping Carrier for shipping, Customer assumes all responsibility for delivery.
Please contact the carrier directly for any shipping or delivery issues.
LNH does not issue refunds for international orders returned to us for any reason.
DDU (Taxes + Duties Unpaid):
DDU Orders are the customer’s responsibility for taxes and duties to be paid in their country
LNH does not issue refunds on lost or delayed orders shipped with DDU Shipping Method
Australia + New Zealand
No minimum order
Delivery time frames are not guaranteed through the US Postal Service
COVID-19 Shipping delays to Australia + New Zealand:
Postal service has resumed for Australia and New Zealand, but may be significantly delayed, in some cases by as much as 2 months beyond our normal shipping times.
Please select UPS Expedited services (DDP) if your order is needed within a certain time frame.
Canada:
No minimum order
Delivery time frames are not guaranteed through the US Postal Service
EU:
No minimum order
Shipping via DDP Delivery ONLY, due to EU tax and customs laws
UK:
$195 (USD) minimum order
Shipping via DDP Delivery ONLY, due to UK tax and customs laws
Rest of the World:
No minimum order
Delivery time frames are not guaranteed through the US Postal Service
International Processing + Shipping Times:
|
Carrier & Service |
Order Processing |
Delivery Time |
|
USPS First Class Mail International DDU** |
1-5 Business Days |
7-21+ Business Days |
|
USPS Priority Mail International DDU** |
1-5 Business Days |
6-10+ Business Days |
|
DHL Express DDP* |
2-7 Business Days |
3-10 Business Days |
|
|
*DDP - Delivery Duties Paid
**DDU - Delivery Duties Unpaid
Carrier delays can extend this timeframe - if your order is taking longer than expected to deliver, please contact the carrier for details.
We are continuing to experience increased shipping times due to the impacts of COVID-19
Because of labor shortages, International packages can take 28 days (2-4 months in some DDU instances) to arrive if sent:
World Wide Economy (DDU and DDP),
First Class International Mail,
Priority International Express Mail
Thank you for your understanding as we continue to work with our shipping partners to ship orders as quickly and affordably as possible.
By agreeing to the terms and conditions at checkout, customer assumes full responsibility for their order after LNH transfers orders to the shipping carrier.
Please contact us within five (5) business days to initiate a return or replacement if you experience any fulfillment, shipping or quality issues, including incomplete or incorrect order.
Contact shipping carrier directly if any package or product damage occurred during shipping.
If shipping rate paid includes insurance, please contact carrier to file an insurance claim.
Please note for international orders: once the package is handed off to the shipping carrier, the Customer assumes all responsibility for the package as stated in the above paragraph.
No other product returns are accepted.