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US & INTERNATIONAL SHIPPING RATES + POLICIES

We stand behind our products 100% ~ your complete satisfaction is our goal! 

ORDER PROCESSING TIMES

US Orders:  1-2 business days 

International Orders:  1-7 business days

LNH does not ship on weekends or U.S. holidays

 

PLEASE NOTE: Long Natural Health is not responsible for lost, stolen, damaged, returned or undelivered mail

US ORDER SHIPPING

Orders shipped inside the continental US, Alaska, Hawaii + US Territories

 Ground Shipping on US orders:

FREE ground shipping on all U.S. orders + $100.00 (USD) 

$6.95 flat rate ground shipping fee for U.S. orders under $100 (USD)

Subscribe + Save orders ship for FREE

First Class shipping (lowest shipping rate available) is not insured for lost, damaged or undeliverable packages.

Expedited Shipping on US orders:

USPS Priority Shipping orders are insured for lost or damaged order, but does not guarantee a delivery time, only an estimation.

For insured shipments and guaranteed delivery times, select:

USPS Express, or 

UPS Ground Shipping 

For orders shipped during the summer or to hot climates, and for heat sensitive items (including oils and probiotics), please select:

USPS Express, or

UPS Ground Shipping

  Domestic Processing + Shipping Times:

Carrier & Service

Order Processing

Delivery Time

USPS First Class

1-2 Business Days

3-7+ Business Days

USPS Priority

1-2 Business Days

2-3+ Business Days

USPS Priority Express

1-2 Business Days

1-2 Business Days

UPS Ground

1-2 Business Days

1-5 Business Days

If your order is taking longer than expected to deliver, please contact the carrier for details

 

INTERNATIONAL ORDER SHIPPING

DDP/DDU Orders shipped outside the continental US, Alaska, Hawaii + US Territories

Free shipping on orders +$100 (USD) is not available for international orders.

To save on shipping costs, please consider placing a larger order (most of our products, including Progest-E, have a shelf life of 2-3 years).

To view all shipping carriers & rates:

1.  place order items in the cart

2.  proceed to checkout

3.  enter shipping address

4.  available shipping rates will be displayed

 LNH recommends using UPS Expedited Services if an order is within a certain time frame, as those services are guaranteed by the carrier.

 

Once orders are transferred to the International Shipping Carrier for shipping, Customer assumes all responsibility for delivery.  

Please contact the carrier directly for any shipping or delivery issues.

LNH does not issue refunds for international orders returned to us for any reason.

 

DDU (Taxes + Duties Unpaid):

DDU Orders are the customer’s responsibility for taxes and duties to be paid in their country 
LNH does not issue refunds on lost or delayed orders shipped with DDU Shipping Method

 Australia + New Zealand

 No minimum order

 Delivery time frames are not guaranteed through the US Postal Service 

 COVID-19 Shipping delays to Australia + New Zealand: 

Postal service has resumed for Australia and New Zealand, but may be significantly delayed, in some cases by as much as 2 months beyond our normal shipping times. 

Please select UPS Expedited services (DDP) if your order is needed within a certain time frame.

Canada:

No minimum order

Delivery time frames are not guaranteed through the US Postal Service 

EU:

No minimum order
Shipping via DDP Delivery ONLY, due to EU tax and customs laws

UK:

$195 (USD) minimum order

Shipping via DDP Delivery ONLY, due to UK tax and customs laws

Rest of the World:

No minimum order

Delivery time frames are not guaranteed through the US Postal Service 

International Processing + Shipping Times:

Carrier & Service

Order Processing

Delivery Time

USPS First Class Mail International DDU**

1-5 Business Days

7-21+ Business Days

USPS Priority Mail International DDU**

1-5 Business Days

6-10+ Business Days

UPS Word Wide Economy DDP*

2-7 Business Days

14-21+ Business Days

UPS World Wide Economy DDU**

2-7 Business Days

21-28+ Business Days

UPS Express Saver DDP*

1-5 Business Days

1-3 Business Days

UPS Expedited DDP*

1-5 Business Days

2-5 Business Days

  *DDP - Delivery Duties Paid 

**DDU - Delivery Duties Unpaid

Carrier delays can extend this timeframe - if your order is taking longer than expected to deliver, please contact the carrier for details.

 

COVID-19

We are continuing to experience increased shipping times due to the impacts of COVID-19

Because of labor shortages, International packages can take 28 days (2-4 months in some DDU instances) to arrive if sent:

World Wide Economy (DDU and DDP), 
First Class International Mail,
Priority International Express Mail 

Thank you for your understanding as we continue to work with our shipping partners to ship orders as quickly and affordably as possible.

 

ORDER + SHIPPING DELIVERY POLICIES

By agreeing to the terms and conditions at checkout, customer assumes full responsibility for their order after LNH transfers orders to the shipping carrier. 

Please contact us within five (5) business days to initiate a return or replacement if you experience any fulfillment, shipping or quality issues, including incomplete or incorrect order.

Contact shipping carrier directly if any package or product damage occurred during shipping.

If shipping rate paid includes insurance, please contact carrier to file an insurance claim.

Please note for international orders: once the package is handed off to the shipping carrier, the Customer assumes all responsibility for the package as stated in the above paragraph.

 

No other product returns are accepted.