We stand behind our products 100% ~ your complete satisfaction is our goal!
US Orders: 1-2 business days
International Orders: 3-7 business days
LNH does not ship on weekends or U.S. holidays
PLEASE NOTE: Long Natural Health is not responsible for lost, stolen, damaged, returned or undelivered mail. For international orders, it is the customer's responsibility to confirm customs regulations for their country prior to placing an order.
Orders shipped inside the continental US, Alaska, Hawaii + US Territories
Ground Shipping on US orders:
FREE ground shipping on all U.S. orders + $100.00 (USD)
$6.95 flat rate ground shipping fee for U.S. orders under $100 (USD)
First Class shipping (lowest shipping rate available) is not insured for lost, damaged or undeliverable packages.
Expedited Shipping on US orders:
USPS Priority Shipping orders are insured for lost or damaged order, but does not guarantee a delivery time, only an estimation.
For insured shipments and guaranteed delivery times, select:
USPS Express, or
UPS Ground Shipping
For orders shipped during the summer or to hot climates, and for heat sensitive items (including oils and probiotics), please select:
USPS Express, or
UPS Ground Shipping
Domestic Processing + Shipping Times:
|
Carrier & Service |
Order Processing |
Delivery Time |
|
USPS First Class |
1-3 Business Days |
3-7+ Business Days |
|
USPS Priority |
1-3 Business Days |
2-3+ Business Days |
|
USPS Priority Express |
1-3 Business Days |
1-2 Business Days |
|
|
|
|
If your order is taking longer than expected to deliver, please contact the carrier for details
DDP/DDU Orders shipped outside the continental US, Alaska, Hawaii + US Territories
*International customers must confirm their order is allowed by customs in their country. Long Natural Health is not responsible for undeliverable packages due to customs regulations.
DDU (Taxes + Duties Unpaid): DDU Orders are the customer’s responsibility for taxes and duties to be paid in their country
DDP (Taxes + Duties Paid): Only offered through DHL Express
(free shipping on orders +$100 (USD) is not available for international orders)
For International Customers: When brand says you can not order to your country, we can make exceptions for some brands and some countries. Please inquire with us. These are the basic options and requirements:
- $300 order minimum
- $20 handling fee
- 1 Week order processing time
- Approximately 2-4 weeks delivery time (not guaranteed).
- Customers are responsible for all taxes, duties, and issues with deliveries.
Long Natural Health does not refund International orders for any reason once they leave our office and are delivered to the shipping carrier.
Anytime you would like to place an order that meets the guidelines above, you can email us your request at info@longnaturalheath.com and include:
- The product(s) you would like to order, size, and quantity
- Your international shipping address
We will then provide you with a shipping quote, and accept payment via:
- WISE
- Credit card on file in our encrypted system
Exceptions:
- Premier Research Labs products can still be ordered directly to Canada on our website without restrictions, no minimum.
- Dr. Peat’s Progest- E and Stellar Biotics (Del Immune) can also be ordered on our website and shipped to Canada, Australia and New Zealand without restrictions, no minimum.
- Quality First Coconut Oil can still be ordered on our website and shipped internationally.
Once orders are transferred to the International Shipping Carrier for shipping, Customer assumes all responsibility for delivery.
Please contact the carrier directly for any shipping or delivery issues.
LNH does not issue refunds for international orders returned to us for any reason.
International Processing + Shipping Times:
|
Carrier & Service |
Order Processing |
Delivery Time |
|
USPS First Class Mail International DDU** |
2-5 Business Days |
7-21+ Business Days (approximate) |
|
USPS Priority Mail International DDU** |
1-5 Business Days |
6-10+ Business Days (approximate) |
|
USPS Priority Mail Express International DDU** |
1-5 Business Days |
3-10 Business Days (approximate) |
|
DHL Express DDP* |
1-5 Business Days | 5-7 Business Days |
*DDP - Delivery Duties Paid
**DDU - Delivery Duties Unpaid
Carrier delays can extend this timeframe - if your order is taking longer than expected to deliver, please contact the carrier for details.
By agreeing to the terms and conditions at checkout, customer assumes full responsibility for their order after LNH transfers orders to the shipping carrier.
Please contact us within five (5) business days to initiate a return or replacement if you experience any fulfillment, shipping or quality issues, including incomplete or incorrect order.
Contact shipping carrier directly if any package or product damage occurred during shipping.
If shipping rate paid includes insurance, please contact carrier to file an insurance claim.
Please note for international orders: once the package is handed off to the shipping carrier, the Customer assumes all responsibility for the package as stated in the above paragraph.
No other product returns are accepted.